Privacy Policy of Lionmoon UG (limited liability)

This is the Privacy Policy of Lionmoon UG (limited liability), (hereinafter referred to as “Lionmoon”, “we” or “us”). The use of this website may involve the processing of personal data. In this Privacy Policy statement we will inform you about the kind of personal data we collect in the course of your using our services, and how we process and use this data. Furthermore, we will inform you about how we protect your data, when it is deleted, and about your rights according to the data protection law. Protection of your privacy is very important to us.

1. Responsible entity for this website

Lionmoon UG (limited liability)
Hermann-Hesse-Platz 7
76669 Bad Schoenborn
Germany
E-mail: legal@lionmoon.com
Web site: www.lionmoon.com

2. Data processing: General information

Personal data are those that contain information about the personal or material circumstances of a specific or identifiable natural person. Basically, you can use our online offer without providing personal data. However, the use of certain services may require the provision of personal data, for example, when registering in our online games or using billing services.

Legal base for data processing

We process personal data in compliance with the relevant European and German data protection regulations. We will only process personal data if we are legally permitted to do so. When you use this website, we will process personal data only with your consent according to Art. 6 (1) lit. a of the European General Data Protection Regulation (“GDPR”); for the fulfillment of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract (Art. 6 (1) lit. b GDPR); for compliance with a legal obligation (Art. 6 (1) lit. c GDPR); or if the processing is necessary for the purposes of our legitimate interests or of a third party, and if the interests, fundamental rights, and freedoms of the data subject do not prevail over the interests mentioned first (Art. 6 (1) lit. f GDPR).

3. Account registration in our game sites and billing

a) Registration

When registering a user account on our website, you need to provide only an email, a user name and a password. This data is required so that we can create a user account to be used in our games. The registration is voluntary and can be revoked at any time, or you can delete your account.

The legal basis for data processing is the user consent according to Art. 6 (1) lit. a GDPR.

The data provided for user account registration is being transmitted via an encrypted connection. Also, the password is stored in encrypted form, which means that the actual password you provide, is not known to us. Furthermore, we collect the IP address of your device to identify the country you are based in. This data is stored to display you the correct range of payment methods. After creating a user account, your data will be stored until you decide to delete individual data or the entire user account. A delete function is integrated in your game account and can be used at any time under Settings / Account.

b) Billing processing

When initiating a payment in order to acquire premium currency, it is required to provide further data. The kind of data to be provided depends on the type of payment method you select. Payment processing is handled by external service providers, so-called payment providers (Paypal, credit card company Wirecard, mobile network operators, Paysafecard, Sofortüberweisung etc.). Payment providers collect and process personal data of the customer in their own responsibility for the purposes of payment processing.

The legal basis for data processing is Art. 6 (1) lit. b GDPR.

These providers are required to treat your data in compliance with the applicable laws, and in confidential and secure manner. Also, they may use your data only to the extent necessary to carry out their tasks. You can freely decide which payment option you use. In this respect, we refer you to the privacy policy and information of the respective provider.

In addition, we collect your IP address in order to identify the country you are located in. The legal basis of this data collection is Art. 6 (1) lit. c GDPR, as this data processing is required to fulfill a legal obligation. The legal obligation arises from the Directive 2006/112 / EC (MOSS Directive / Value Added Tax).

Furthermore, we may obtain information from payment providers to prevent payment fraud. The legal basis of this data collection is Art. 6 (1) lit. f GDPR, as such processing serves the legitimate interests of our company.

4. Collection of the protocol data

Each time our website is accessed, our system automatically collects the following protocol data from the computer system of the accessing computer:

URL of the visited website, date and time of visits, IP address that you use to contact us, browser type and operating system.

We use the protocol data only for anonymous statistical evaluations. By doing so, no use of data related to personal identification takes place. Furthermore, we may use this data to ensure the operation, security and optimization of the services, as well as to be able to correctly display the contents of the website.

Furthermore, we reserve the right to review the protocol data if there is a founded suspicion of an abusive use based on concrete evidence (such as cyber attacks, manipulation attempts, use of accounts for fraudulent purposes) to ensure compliance with the Game Rules and the Terms of Use.

For these purposes, our legitimate and predominant interest in data processing is derived from Art. 6 (1) lit. f GDPR.

5. Customer support

You can contact our customer support by e-mail (support@lionmoon.com). By sending an e-mail to us, we will receive the sender's e-mail address and the content of the message. In this case, the user's personal data transmitted by e-mail will be temporarily stored. The processing of personal data is solely used to process your inquiry.

The legal basis for the data processing is Art. 6 (1) lit. f GDPR. In case that the e-mail contact aims at concluding a contract or is used for the execution of an agreement, then additional legal basis for the processing is Art. 6 (1) lit. b GDPR.

6. Use of the game forum

You can use our game forum without providing personal information. However, in order to create a post, it is required to register a forum account where you need to provide a user name and an e-mail address. An account registration is required to prevent possible violations of our community guidelines. The legal basis for the storage of this data is Art. 6 (1) lit. b GDPR.

Furthermore, when registering a forum account, your IP address will be collected and stored. We collect it for security and user support purposes, as well as for preventing fraudulent use and sanctioning serious violations. Legal basis for this is our legitimate interest according to Art. 6 (1) lit. f GDPR.

7. Newsletter

When registering a game account and thus concluding a user agreement, you provide your e-mail address. At this address, we may not only send contractual communications, but also occasionally information about new online games in our portfolio or adjustments to existing online offers, such as game updates. In order to be able to send you a newsletter that suits you, we also use information such as the online game you are using and the account name you have chosen.

As a matter of course, you can unsubscribe from our newsletter at any time, an unsubscribe link is included in every newsletter. Alternatively, you can contact our customer support via email at support@lionmoon.com.

The use of your e-mail address for the purpose of sending the newsletter is based on Art. 6 (1) lit. f GDPR and § 7 Abs. 3 UWG (German Law against Unfair Competition).

8. Cookies

In order to feature our offering of services in the most user-friendly, efficient and secure way, we use so-called cookies. Cookies are small text files which are stored on your computer and saved by your browser. We employ both so-called "session-cookies" and permanent cookies. We use "session cookies" to facilitate you a user-friendly navigation through our websites and/or games, or to facilitate your correct authentication. After your visit to our websites, the "session cookies" are automatically deleted from your hard drive. Permanent cookies are stored over a longer period of time on your hard drive. We can use them e.g. to enable an auto-login so that you can save your time when filling out forms and/or access our websites and/or games next time.

On our website we use the following three types of cookies:

  • Required cookies (we need them, for example, to display the website correctly and to save certain settings)
  • Functional cookies (these help us, for example, to evaluate the technical data of your visit and thus avoid error messages)
  • Advertising and analytic cookies (these allow the analysis of the user behavior and serve for advertising purposes).

The legal basis for the processing of personal data using cookies is Article 6 (1) lit. f GDPR.

You can reject the acceptance of cookies or delete permanent cookies. For this, please follow the instructions of the manufacturer of your browser. Please note that in this case you may no longer be able to use our websites and/or games or only in a limited manner for technical reasons.

9. Use of third party services

a) Registration via third party services

We offer you an option to sign up for our services with login data of third party services (Facebook, Google, Steam). By doing so, an additional registration will not be required.

In such case, a registration for our services is carried out by one of these service providers. Hereby your profile with the respective service provider will be linked with our service. The service provider sends us the respective information relating to you, which exclusively serves quality assurance purposes, and is not shared with third parties at any time.

b) Facebook Pixel

Our website uses Facebook pixel of Facebook Inc. (1601 S. California Ave., Palo Alto, CA 94304, USA) (“Facebook”). The Facebook pixel is a code snippet placed on our website. Via the Facebook pixel, you will be connected to the Facebook servers when you visit our website. If you are a Facebook member, Facebook may - if you have not objected to this in the privacy settings of your Facebook profile - associate this information with your Facebook profile, and use it for the targeted display of Facebook ads.

The use of the data is for the purpose of analyzing the user behavior on our pages and improving our service. For these purposes, our legitimate interest in the processing of data is based on Art. 6 (1) lit. f GDPR.

Detailed information on the collection and use of your data by Facebook, and your rights and options in this regard you can find in the privacy policy of Facebook: https://www.facebook.com/about/privacy/update.

You may object to the capture by the Facebook pixel and use of your data to display Facebook Ads at the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and therefore offers a guarantee of compliance with European data protection laws (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

c) Google Analytics

Our websites use Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”, which are text files placed on the user's computer, to help to analyze how users use these websites. The information generated by the cookie about the use of these websites by the user (including the user's IP address) will generally be transmitted to and stored by Google on a server in the United States. Through activating the IP anonymizer on these websites, however, your IP address will be shortened beforehand by Google within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be transferred to a Google server in the USA and shortened there.

Google will use this information for the purpose of evaluating your use of the websites, to assemble reports on website activity for website operators and provide other services relating to website activity and Internet usage.

Google will not associate your IP address as transmitted by Google Analytics with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of these websites. You can, at any time with effect for the future, object to the collection and storing of data for the purpose of web analysis by installing the browser add-on to deactivate Google Analytics. (http://tools.google.com/dlpage/gaoptout?hl=en).

Google is certified under the Privacy Shield Agreement and therefore offers a guarantee of compliance with European data protection laws (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

The legal basis for the use of this service is Art. 6 (1) lit. f GDPR. The use of the data is for the purpose of analyzing the user behavior on our pages and improving our service.

d) Google Web Fonts

In order to ensure font consistency, we use web fonts provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA on our website. When you open a web page, your browser loads the required web fonts into your browser cache in order to properly display text and fonts. For this, your browser needs to connect to Google's servers. This allows Google to know that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a consistent and appealing presentation of our services. This constitutes a legitimate interest according to Art. 6 (1), lit. f GDPR. If your browser does not support web fonts, your computer will use a default font. For further information about Google Web Fonts, please visit https://developers.google.com/fonts/faq and the Google data protection policy at https://www.google.com/policies/privacy/.

e) Use of Social Plugins

Our websites may use social plugins of social networks such as, for example, Facebook, Twitter or Google+.

If you visit a website of our online offer that contains such a plugin, the respective plugin will be activated and a connection to the servers of the corresponding social network will be established. It will herewith be transmitted to the server of the respective social network which of our websites you have visited. Provided that you click one of the aforementioned links while visiting our website, and are logged into your personal account at the respective social network, the respective social network can associate your visit to the website with your social network account. When interacting with the plugins (e.g. by clicking the button “Like” on Facebook or entering a comment), the corresponding information can be associated with your user account with the respective social network , which you can prevent by logging out of your account before you start using the plugins.

For further questions pertaining to the collection and use of data by social networks, as well as regarding your rights and possibilities to protect your privacy, you will find in the privacy declarations of the respective social networks.

The purpose of the data transfer is the integration of the plugins so that the users can share content with each other, the legal basis for this is Art. 6 (1) lit. f GDPR.

10. Deletion of data and duration of storage

We store your data for as long as this is necessary for the provision of our online offer and the associated services, or as long as we have a legitimate interest in the further storage. In all other cases, your personal data will be deleted. A blocking or deletion of your data takes place even if a storage period stipulated by law expires, unless there is a requirement for further storage of the data for a contract or fulfillment of the contract.

11. Data transmission to third parties

We may disclose your personal information to third parties, that is, to our service partners only if necessary for the fulfillment of the contract, or for fraud prevention and clarification purposes, as long as this is permitted or required by law.

In particular, such service providers include payment service providers (for example, credit card companies, prepaid card providers, mobile services such as Wirecard, Paysafecard, Mobiyo, Sofortüberweisung). We also work with selected service providers who provide us with their data centers or the platforms for the distribution of our newsletter. These service providers are required to treat your data confidentially and securely in accordance with applicable data protection laws, and are may use your data only to the extent necessary to perform their task. Insofar as we are legally obliged to do so, personal data may be disclosed in individual cases to the competent authorities.

12. Data security

We protect your data against unauthorized access and loss by means of various technical and contractual measures. For this, we have applied the necessary technical and organizational measures. This includes, for example, that we do not collect any clear names and address data, and that respective game accounts are operated using pseudonyms. In addition, we limit the collection and storage of personal data to the minimum required, and encrypt data as far as possible. This applies accordingly for the input and transmission of personal data in the context of the registration of a game account and its use. For payment transactions, your data is encrypted using the SSL method.

13. Links to third party sites

Our offer may contain links to external pages of third parties. By clicking on those links you abandon our websites and will be redirected to websites of third parties, for whose contents, observance of data protection and for whose privacy policy we are not responsible. This Privacy Policy only applies to our website, but not to websites of third parties. We therefore recommend you to carefully read privacy policies of the linked websites.

14. Your rights

As the person concerned within the meaning of the GDPR, you are entitled to exercise your rights against us. In particular, you have the following rights:

a) Right to information according to Art. 15 GDPR: you can request that we provide you with a confirmation of whether and in what scope personal data concerning you are being processed by us.

b) Right to rectification according to Art. 16 GDPR: you have the right to request that we rectify and/or complete your data, provided that the processed personal data concerning you is incorrect or incomplete.

c) Deletion: you have the right to request the deletion of your personal data in accordance with Art. 17 GDPR.

d) Restriction of processing: to the degree stipulated in Art. 18 GDPR, you may claim the restriction of the processing of the personal data concerning you.

e) Data portability according to Art. 20 GDPR: you have the right to receive the personal data concerning you which you have provided to us, in a structured, accessible, and machine readable format.

f) Right to object according to Art. 21 GDPR: you have the right to object to your personal data processing on grounds relating to your particular situation, at any time, according to Art. 6 (1) lit. (f) GDPR, whereas the data was collected on the basis of our legitimate interest. If you have such a right of objection and exercise it against us, we will no longer process your data.

g) Right to lodge a complaint by a regulatory authority according to Art. 77 Abs. 1 GDPR: you have the right to lodge a complaint to a competent regulatory authority if you believe that the processing of your data by us violates the data protection laws.

15. Final provisions

We reserve the right to adjust this Privacy Policy at any time, should this be necessary to correct errors, supplement information, or for legal reasons. We recommend you to read the latest privacy policy whenever you visit this website.

This Privacy Policy is valid as of 25 May 2018